HQS 620 Grand Canyon University Role of a Project Manager

HQS 620 Grand Canyon University Role of a Project Manager

HQS 620 Grand Canyon University Role of a Project Manager

HQS-620: Project Management in Health Care Grand Canyon University

Course Description

This course examines the models and approaches of project management in health care settings. Learners demonstrate understanding of the project management process and its application to health care quality and safety initiatives. Learners gain skills to identify various stakeholders and roles, set goals and expectations, plan stakeholder engagement, and identify ways to mitigate obstacles in health care project management. Prerequisite: HQS-610.

Assessment Description

The purpose of this assignment is to determine the role of a project manager for a given case study. Use the “AHRQ Case Studies – Case Studies of Quality Improvement Initiatives” from the AHRQ website located in the Topic 2 topic Resources to complete this assignment. The case studies located in Chapter 8 of the textbook provide additional support for this assignment.

Select and read a case study from “AHRQ Case Studies – Case Studies of Quality Improvement Initiatives”. Once you have read the case study, in a 500-700-word paper, address the following:

1. Describe the problem outlined in the case study.
2. Discuss the project goals.
3. Describe the role of the project manager addressing the following:
4. Planning
5. Organizing
6. Budgeting
7. Monitoring progress
8. Managing reports and documentation
9. Health care quality and safety initiatives.

Prepare this role of a project manager assignment according to the guidelines found in the APA Style Guide, located in the Student Success Center. An abstract is not required.

You are required to submit this assignment to LopesWrite. A link to the LopesWrite technical support articles is located in Class Resources if you need assistance.

Resources

What Is a Project Manager? The Lead Role for Project Success

Read “What Is a Project Manager? The Lead Role for Project Success,” by Alexander (2019), located on the CIO website.

https://www.cio.com/article/3224865/what-is-a-project-manager-the-lead-role-for-project-success.html#tk.cio_rs

Project Management for the Advanced Practice Nurse

Read the “PM Roles and Responsibilities” section of Chapter 3 and Chapter 8 in Project Management for the Advanced Practice N

… Read More

View Resource

AHRQ Case Studies – Case Studies of Quality Improvement Initiatives

Explore the case studies on the AHRQ website in preparation for the Topic 2 assignment.

https://www.ahrq.gov/cahps/quality-improvement/reports-and-case-studies/Case-Study_QI-Initiatives.html

Understanding the Complexity of Project Team Member Selection Through Agent-Based Modeling

Read “Understanding the Complexity of Project Team Member Selection Through Agent-Based Modeling,” by Hsu, Weng, Cui, and Rand, f

… Read More

https://lopes.idm.oclc.or

Case Study – Role of a Project Manager – Rubric

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Problem Outlined in Case Study

5.6 points

Criteria Description

Problem Outlined in Case Study

5. 5: Excellent

5.6 points

A description of the problem outlined in the case study is present and thorough.

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4. 4: Good

5.15 points

A description of the problem outlined in the case study is present and detailed.

3. 3: Satisfactory

4.93 points

A description of the problem outlined in the case study is present.

2. 2: Less Than Satisfactory

4.48 points

A description of the problem outlined in the case study is present but lacks details or is incomplete.

1. 1: Unsatisfactory

0 points

A description of the problem outlined in the case study is not present or is inaccurate.

Discussion of Project Goals

7.2 points

Criteria Description

Discussion of Project Goals

5. 5: Excellent

7.2 points

A discussion of the project goals is present and thorough.

4. 4: Good

6.62 points

A discussion of the project goals is present and detailed.

3. 3: Satisfactory

6.34 points

A discussion of the project goals is present.

2. 2: Less Than Satisfactory

5.76 points

A discussion of the project goals is present but lacks details or is incomplete.

1. 1: Unsatisfactory

0 points

A discussion of the project goals is not present or is inaccurate.

Role of Project Manager in Planning

7.2 points

Criteria Description

Role of Project Manager in Planning

5. 5: Excellent

7.2 points

A description of the project managers role in planning is present and thorough.

4. 4: Good

6.62 points

A description of the project managers role in planning is present and detailed.

3. 3: Satisfactory

6.34 points

A description of the project managers role in planning is present.

2. 2: Less Than Satisfactory

5.76 points

A description of the project managers role in planning is present but lacks detail or is incomplete.

1. 1: Unsatisfactory

0 points

A description of the project managers role in planning is not present or is inappropriate.

Role of Project Manager in Organizing

7.2 points

Criteria Description

Role of Project Manager in Organizing

5. 5: Excellent

7.2 points

A description of the project managers role in organizing is present and thorough.

4. 4: Good

6.62 points

A description of the project managers role in organizing is present and detailed.

3. 3: Satisfactory

6.34 points

A description of the project managers role in organizing is present.

2. 2: Less Than Satisfactory

5.76 points

A description of the project managers role in organizing is present but lacks detail or is incomplete.

1. 1: Unsatisfactory

0 points

A description of the project managers role in organizing is not present or is inappropriate.

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Role of Project Manager in Budgeting

7.2 points

Criteria Description

Role of Project Manager in Budgeting

5. 5: Excellent

7.2 points

A description of the project managers role in budgeting is present and thorough.

4. 4: Good

6.62 points

A description of the project managers role in budgeting is present and detailed.

3. 3: Satisfactory

6.34 points

A description of the project managers role in budgeting is present.

2. 2: Less Than Satisfactory

5.76 points

A description of the project managers role in budgeting is present but lacks detail or is incomplete.

1. 1: Unsatisfactory

0 points

A description of the project managers role in budgeting is not present or is inappropriate.

Role of Project Manager in Monitoring Progress

7.2 points

Criteria Description

Role of Project Manager in Monitoring Progress

5. 5: Excellent

7.2 points

A description of the project managers role in monitoring progress is present and thorough.

4. 4: Good

6.62 points

A description of the project managers role in monitoring progress is present and detailed.

3. 3: Satisfactory

6.34 points

A description of the project managers role in monitoring progress is present.

2. 2: Less Than Satisfactory

5.76 points

A description of the project managers role in monitoring progress is present but lacks detail or is incomplete.

1. 1: Unsatisfactory

0 points

A description of the project managers role in monitoring progress is not present or is inappropriate.

Role of Project Manager in Managing Reports and Documentation

7.2 points

Criteria Description

Role of Project Manager in Managing Reports and Documentation

5. 5: Excellent

7.2 points

A description of the project managers role in managing reports and documentation is present and thorough.

4. 4: Good

6.62 points

A description of the project managers role in managing reports and documentation is present and detailed.

3. 3: Satisfactory

6.34 points

A description of the project managers role in managing reports and documentation is present.

2. 2: Less Than Satisfactory

5.76 points

A description of the project managers role in managing reports and documentation is present but lacks detail or is incomplete.

1. 1: Unsatisfactory

0 points

A description of the project managers role in managing reports and documentation is not present or is inappropriate.

Role of Project Manager in Health Care Quality and Safety Intiatives

7.2 points

Criteria Description

Role of Project Manager in Health Care Quality and Safety Intiatives

5. 5: Excellent

7.2 points

A description of the project managers role in health care quality and safety initiatives present and thorough.

4. 4: Good

6.62 points

A description of the project managers role in health care quality and safety initiatives is present and detailed.

3. 3: Satisfactory

6.34 points

A description of the project managers role in health care quality and safety initiatives is present.

2. 2: Less Than Satisfactory

5.76 points

A description of the project managers role in health care quality and safety initiatives is present but lacks detail or is incomplete.

1. 1: Unsatisfactory

0 points

A description of the project managers role in health care quality and safety initiatives is not present or is inappropriate.

Thesis Development and Purpose

5.6 points

Criteria Description

Thesis Development and Purpose

5. 5: Excellent

5.6 points

Thesis is comprehensive and contains the essence of the paper. Thesis statement makes the purpose of the paper clear.

4. 4: Good

5.15 points

Thesis is clear and forecasts the development of the paper. Thesis is descriptive and reflective of the arguments and appropriate to the purpose.

3. 3: Satisfactory

4.93 points

Thesis is apparent and appropriate to purpose.

2. 2: Less Than Satisfactory

4.48 points

Thesis is insufficiently developed or vague. Purpose is not clear.

1. 1: Unsatisfactory

0 points

Paper lacks any discernible overall purpose or organizing claim.

Argument Logic and Construction

6.4 points

Criteria Description

Argument Logic and Construction

5. 5: Excellent

6.4 points

Clear and convincing argument that presents a persuasive claim in a distinctive and compelling manner. All sources are authoritative.

4. 4: Good

5.89 points

Argument shows logical progressions. Techniques of argumentation are evident. There is a smooth progression of claims from introduction to conclusion. Most sources are authoritative.

3. 3: Satisfactory

5.63 points

Argument is orderly, but may have a few inconsistencies. The argument presents minimal justification of claims. Argument logically, but not thoroughly, supports the purpose. Sources used are credible. Introduction and conclusion bracket the thesis.

2. 2: Less Than Satisfactory

5.12 points

Sufficient justification of claims is lacking. Argument lacks consistent unity. There are obvious flaws in the logic. Some sources have questionable credibility.

1. 1: Unsatisfactory

0 points

Statement of purpose is not justified by the conclusion. The conclusion does not support the claim made. Argument is incoherent and uses noncredible sources.

Role of a project manager Mechanics of Writing (includes spelling, punctuation, grammar, language use)

4 points

Criteria Description

Mechanics of Writing (includes spelling, punctuation, grammar, language use)

5. 5: Excellent

4 points

Writer is clearly in command of standard, written, academic English.

4. 4: Good

3.68 points

Prose is largely free of mechanical errors, although a few may be present. The writer uses a variety of effective sentence structures and figures of speech.

3. 3: Satisfactory

3.52 points

Some mechanical errors or typos are present but they are not overly distracting to the reader. Correct and varied sentence structure and audience-appropriate language are employed.

2. 2: Less Than Satisfactory

3.2 points

Frequent and repetitive mechanical errors distract the reader. Inconsistencies in language choice (register) or word choice are present. Sentence structure is correct but not varied.

1. 1: Unsatisfactory

0 points

Surface errors are pervasive enough that they impede communication of meaning. Inappropriate word choice or sentence construction is used.

Role of a project manager Paper Format (Use of appropriate style for the major and assignment)

4 points

Criteria Description

Paper Format (Use of appropriate style for the major and assignment)

5. 5: Excellent

4 points

All format elements are correct.

4. 4: Good

3.68 points

Template is fully used; There are virtually no errors in formatting style.

3. 3: Satisfactory

3.52 points

Template is used, and formatting is correct, although some minor errors may be present.

2. 2: Less Than Satisfactory

3.2 points

Template is used, but some elements are missing or mistaken; lack of control with formatting is apparent.

1. 1: Unsatisfactory

0 points

Template is not used appropriately or documentation format is rarely followed correctly.

Documentation of Sources

4 points

Criteria Description

Documentation of Sources (citations, footnotes, references, bibliography, etc., as appropriate to assignment and style)

5. 5: Excellent

4 points

Sources are completely and correctly documented, as appropriate to assignment and style, and format is free of error.

4. 4: Good

3.68 points

Sources are documented, as appropriate to assignment and style, and format is mostly correct.

3. 3: Satisfactory

3.52 points

Sources are documented, as appropriate to assignment and style, although some formatting errors may be present.

2. 2: Less Than Satisfactory

3.2 points

Documentation of sources is inconsistent or incorrect, as appropriate to assignment and style, with numerous formatting errors.

1. 1: Unsatisfactory

0 points

Sources are not documented.

Case Studies of Quality Improvement Initiatives

Over a five-year period the CAHPS RAND Team prepared a series of case studies of quality improvement initiatives undertaken by health plans and health care organizations. The studies provide practical examples of efforts to improve performance on various aspects of patients’ experience of health care as measured by the CAHPS surveys.

Each case study presents a short overview of the steps an organization took in its quality improvement initiative, followed by a more detailed description of specific actions involved in each step. The contents cover:

• Performance issues the organization identified from its CAHPS survey data.
• The strategy and action plan developed to improve its performance in the relevant areas.
• Its experiences in implementing its action plan.
• Resulting effects on its subsequent CAHPS survey results.

Improving Customer Service and Access in a Surgical Practice

This case study (PDF, 998 KB) describes a surgical practice’s successful implementation of a six-step plan to improve customer service and access for its patients. Published by RAND, August 2011.

Improving Hospital Inpatient Nursing Care

This case study (PDF, 604 KB) describes a large acute care hospital’s successful implementation of a six-step plan to improve the emotional support provided to inpatients by the registered nurses and the rest of the nursing staff. Published by RAND, April 2010.

Improving Performance for Health Plan Customer Service

This case study (PDF, 1.2 MB) focuses on the successful quality improvement methods employed by a health plan to improve customer service for its members. Published by RAND, August 2007. Review a summary of this report (PDF, 1.2 MB).