NR 504 Week 6 Assignment, The Meso Level Leadership – Care Clinic Improvement Project
NR 504 Week 6 Assignment, The Meso Level Leadership – Care Clinic Improvement Project
Purpose:
Care Clinic Scenario: The Executive Team of Care Clinic prides itself in the care that is provided to the community of Summerville, Florida………… Annually, the Executive Team of Care Clinic reviews the client satisfaction benchmark results related to client service and quality indicators. The scores have substantially decreased in the past 12 months in the categories of client satisfaction and quality care.
To assist in understanding the quality issues related to client care occurring within the Care Clinic, you are provided with……….. When viewing the videos and participating within the Care Clinic located in Second Life, consider yourself to be the manager and identify quality care issues consistent with decreasing client satisfaction scores……….. Care Clinic quality outcomes.
The Care Clinic Improvement Project will need to ……….. following areas to be addressed.
- Identify ONE satisfaction………. Select the ONE client satisfaction benchmark from the following list:
- Decrease in client satisfaction scores related to courtesy and friendliness of staff at the Care Clinic.
- …………. client satisfaction scores related to staff explaining discharge instructions in a manner that is understandable to the client/client.
- Decrease in the quality nursing care related to interventions provided to clients at the Clinic.
- Describe the leadership ……….. managed.
- Identify the change model that will be used in addressing the selected benchmark.
- Describe the course of action/change.
Requirements: Description of the Assignment
The focus of the assignment is to address decreasing benchmark scores regarding customer service or quality care with the use of leadership strategies and a change model