The Meso Level Leadership – Care Clinic Improvement Project
NR 504 Week 6 Assignment: The Meso Level Leadership
Care Clinic Improvement Project Purpose:
Care Clinic Scenario: The Executive Team of Care Clinic has confidence in the care that the hospital offers to the community of Summerville in Florida. Each year, the Executive Team of Care Clinic audits the client satisfaction benchmark outcomes associated with client service as well as quality indicators. These scores have significantly reduced within the last 12 months in the quality care and client satisfaction categories of the QI chart.
To assist in understanding the quality issues related to client care occurring within the Care Clinic, you are provided with……….. When viewing the videos and participating within the Care Clinic located in Second Life, consider yourself to be the manager and identify quality care issues consistent with decreasing client satisfaction scores……….. Care Clinic quality outcomes.
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The Care Clinic Improvement Project will need to ……….. following areas to be addressed.
- Identify ONE satisfaction………. Select the ONE client satisfaction benchmark from the following list:
- Decrease in client satisfaction scores related to courtesy and friendliness of staff at the Care Clinic.
- …………. client satisfaction scores related to staff explaining discharge instructions in a manner that is understandable to the client/client.
- Decrease in the quality nursing care related to interventions provided to clients at the Clinic.
- Describe the leadership ……….. managed.
- Identify the change model that will be used in addressing the selected benchmark.
- Describe the course of action/change.
Due Date: At the end of Week 6
Requirements: Description of the Care Clinic Improvement Project Assignment
The focus of the assignment is to address decreasing benchmark scores regarding customer service or quality care with the use of leadership strategies and a change model.
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