Providing Support at Closeout
Closing out a project and providing subsequent support after its launch is not a one-size-fits-all process. Differing circumstances produce unique closeouts that take into account a number of situation-specific variables. For example, an electronic health record (EHR) system for an entire hospital will require additional support and a more extensive implementation process than a self-service check-in kiosk at a small orthopedic clinic. The hospital may need support from the EHR vendor for several weeks, whereas the clinic may only require an initial support period of a few days. Though there are many differences between individual project closeouts, all closeouts share some similarities in structure.
In this Discussion, you explore these commonalities and differences by analyzing the closeout process of an HIT project.
To prepare:
- Conduct research using the Walden Library and the Internet on differences between HIT project closeouts.
- Identify the common elements of most project closeouts.
- Think about the appropriate timing for a closeout.
- Consider how you might prepare for a closeout.
- Reflect on what might prevent you from receiving honest feedback from stakeholders. Develop strategies for obtaining meaningful feedback.
Post a minimum of 550 words essays with a minimum of 3 scholarly references from the list below addressing the level one headings as numbered below:
1) An assessment of best practices for preparing for a closeout.
2) Explain what you believe to be the most important component of closing out a project.
3) Describe strategies for obtaining meaningful feedback from all stakeholders. Justify your response using support from your research.
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