NURS 4455 Module 2 Discussion Nursing Leadership and Management
NURS 4455 Module 2 Discussion Nursing Leadership and Management
NURS 4455 Module 2 Discussion Nursing Leadership and Management
DQ1 How can conflict in the workplace affect the quality of care for the clients? Describe examples and techniques you have seen.
DQ2 1. How do you define quality of care?
2. What factors can you control, as a manager, for your staff to provide high-quality care (which factors are internal and which are external)?
3. If an organization is deciding between several quality management programs which would you recommend and why?
About Health Care Quality
Overview
Health care quality and patient safety are deeply connected. Both are central to ODPHP’s mission and efforts to improve the health of all Americans.
Health care quality is a broad term that encompasses many aspects of patient care. Quality health care is care that is safe, effective, patient-centered, timely, efficient, and equitable.1
Patient safety is an important aspect of health care quality and a key priority for ODPHP. To ensure patient safety, health care systems must strive to prevent errors, learn from the errors that do occur, and create a culture of safety that involves health care professionals, organizations, and patients.2
Our Initiatives
Our health care quality initiatives aim to increase patient safety through national action plans focused on the prevention of adverse drug events (unexpected or dangerous effects from medication) and health care-associated infections (infections that patients develop while receiving health care), as well as other aspects of patient care.
We offer the following free online trainings for clinicians, health professional students, and patient advocates. Some of these courses offer continuing medical education (CME) credit.
- Pathways to Safer Opioid Use
- Partnering to Heal: Teaming Up Against Health Care-Associated Infections
- Preventing Adverse Drug Events: Individualizing Glycemic Targets Using Health Literacy Strategies
1 Committee on Quality of Health Care in America; Institute of Medicine (2001). Crossing the Quality Chasm: A New Health System for the 21st Century. Washington, D.C.: National Academy Press. Chapter 1. Available from http://www.nap.edu/catalog/10027/crossing-the-quality-chasm-a-new-health-system-for-the
2 Mitchell PH. Defining Patient Safety and Quality Care. In: Hughes RG, editor. Patient Safety and Quality: An Evidence-Based Handbook for Nurses. Rockville (MD): Agency for Healthcare Research and Quality (US); 2008 Apr. Chapter 1. Available from: http://www.ncbi.nlm.nih.gov/books/NBK2681/