management of healthcare programs

Bobby Langdon is the current president of Acme General. It is a 300-bed hospital serving a community of 70,000 people. He has just completed a meeting with the hospital administrator, Susy Miller. The meeting was called to address to find an acceptable solution to an apparant conflict between Ms. Miller and the chief of the Bariatric Program, Dr. Kincaid. The problem: The Bariatic Program manager is scheduling the various surgeries in such a way that the providers do not feel they can adequately perform these complicated procedures. They also feel there isn’t proper time allowed between procedures to set up the surgical suite for the next case. The providers feel that the scheduling issues are resulting in poor patient outcomes. It has also been pointed out that the program manager shows favoritism toward some of the providers and allows them more time in the OR and between cases. The problem escalated when Dr. Kincaid fired the program manager after numerous complaints from providers, staff, and patients.  The manager talked to Ms. Miller who over-ruled the doctor. She cited that non-clinical staff could not be fired by the program director. After reading this scenario, use the information you have gleaned from your research and the required readings to answer the following questions.

1) Identify and discuss at least 3 types of conflict found in a healthcare setting.

2) What type of conflict is represented in this scenario? (Justify your response.)

2) What is the potential impact on the Bariatric Program and the organization? (Discuss at least three)

3) What are some potential solutions? Which one is the best considering all the facts that have been presented?

4) What will likely be the reaction of Ms. Miller, Dr. Kincaid, and the program manager when a resolution is decided?

Expectations

Assignment Expectations:

1.  Be sure to conduct additional research to gather sufficient information to familiarize yourself with the facts of the case and be sure to justify/support your position.

2.  Limit your responses to a maximum of three pages.

3.  Please support your discussions with scholarly support (3-5 references). Be sure to properly cite all references.

4.  Apply critical thinking skills the the assignment component.

5.  I will grade your paper on your ability to address the assignment criteria listed above with depth and breadth of discussion. I will also critique your writing format (i.e. proper reference citations, spacing, etc.).

Your case paper will be further evaluated based on the following criteria:

Precision (Excellent; Good; Average; Poor)

· Each question and or assignment requirement is addressed in the paper

· Accuracy of your answers, key points and supporting discussion

Clarity (Excellent; Good; Average; Poor)

· The paper is well organized, concise, reads clearly, and it is not confusing.

Breadth (Excellent; Good; Average; Poor)

· The paper presents appropriate breadth covering the assignment questions/requirements

Depth (Excellent; Good; Average; Poor)

· Presents key points that lead to deeper matters and issues

· Integrates several points into coherent conclusions

Critical Thinking (Excellent; Good; Average; Poor)

· The paper demonstrates good understanding and synthesis of the module background material

· Logically incorporates key concepts presented in the background material into the overall analyses, key points and supporting discussions

· Presents well-reasoned conclusions and position as well as convincing arguments in support of the same

Writing Mechanics

· Grammar (Excellent; Good; Average; Poor)

· Spelling (Excellent; Good; Average; Poor)

· Vocabulary (Excellent; Good; Average; Poor)

· Referencing (Excellent; Good; Average; Poor)

Additional considerations to keep in mind while working on your case assignments:

Originality and Use of directly quoted material

· The purpose of each assignment is for you to present your understanding and synthesis of the background material and key concepts. Accordingly, this must be accomplished substantially in your own words.

· Use directly quoted material sparingly and only when preserving the exact words of an author is necessary. For purposes of this course, rarely should directly quoted material represent more than 5-10 percent of your entire case paper’s content. Composing a paper patched together from mostly quoted material is not acceptable.

· Be sure to properly reference all directly quoted material and include the in-text citations. All paraphrased information also requires reference citations at the end of the paraphrased section.

Grades

· A paper that answers all assignments questions and supports the same with good key points, well supported discussions and quality references will earn a solid “B” grade.

· Please remember that “A” papers are exceptional works that go beyond just answering the questions and provide insightful answers.