HS220 PGU Explanation of Balances

HS220 PGU Explanation of Balances essay assignment

HS220 PGU Explanation of Balances essay assignment

Topic :

You just received the EOB for Violet Sims, a patient in your medical office. What information should be checked before posting payment and why? If an error has been identified on Violet’s EOB, what are the steps to locate and correct the error? Ms. Sim’s calls the office concerning her EOB and is very upset about the balance owed.

• How can you help her understand this outstanding balance and still display sensitivity and professionalism when requesting payment?

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