Discussion: Critical Conversations NSG 451
Discussion: Critical Conversations NSG 451
Discussion: Critical Conversations NSG 451
Ebook Central™
Bookshelf: Critical Conversations
Effective communication is essential to addressing
challenges at all levels of an organization. This activity is designed to
introduce communication strategies to work through the critical conversations
that happen frequently in nursing. This text from Sigma Theta Tau is an item
you can add to your leadership toolbox for future use.
Add the following book to the Ebook Central™ bookshelf you
created in NSG/302: Professional Contemporary Nursing Role and Practice.
Clancy, C. (2014). Critical conversations in healthcare:
Scripts and techniques for effective interprofessional and patient
communication. Indianapolis, IN: Sigma Theta Tau.
Note: If you have not created a bookshelf, access the Ebook
Central™ website from the Student Resources website and visit the help page to
learn how to create your account and use your bookshelf.
Read the Preface, Introduction, and Ch. 1.
Use the Critical Conversations graphic organizer to create a
one-page sheet to review when you need to have a critical conversation.
GET PAPER HELP. PLACE AN ORDER FOR A CUSTOM-WRITTEN, PLAGIARISM-FREE PAPER Discussion: Critical Conversations NSG 451
A ‘Critical Conversation’ is defined as one where the stakes are high, the emotions are strong and opinions differ. Often these conversations are avoided because the individual does not have the skills to cope with the difficulties they raise. The subsequent result is no change and no improvement.
Crucial conversations involve 3 key components: high stakes, differing views, and strong emotions. They may not involve big issues, but their outcomes can affect the quality of our lives.
Let’s look at the 5 steps to prepare for a crucial conversation.
Keep your mind on the goal. By focusing on the goal you can avoid trying to win. …
Don’t accuse others. Seek to gain an understanding of the other person’s perspective. …
Work on your listening skills. …
Practice pausing. …
Be willing to engage in the dialogue.
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