DHA 712 Root Cause Analysis Case Study
DHA 712 Root Cause Analysis Case Study
DHA 712 WEEK 4 Root Cause Analysis (RCA) of Case Study
Visit The Joint Commission website.
In the Search field, type Framework for Conducting a Root Cause Analysis and Action Plan.
As you type, a drop-down menu will appear. Click the top link, which matches your search query.
Download the Framework for Conducting a Root Cause Analysis and Action Plan file to your computer.
Review the content of the attached Case Study.
Complete the Root Case Analysis Template utilizing the information described in the Case Study.
Be certain that you complete all relevant sections of template. If there are segments of the template that do not require a reply, be certain to include N/A (i.e., not applicable).
You should endeavor to provide a rigorous and complete analysis of the Case Study.
Your proposed Plan of Action for each representative section of the template should be clearly stated.
Format your template consistent with APA guidelines.
Click the Assignment Files tab to submit your assignment.
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Wikipedia defines Root Cause Analysis (RCA) as “a method of problem-solving used for identifying the root causes of faults or problems.”
Essentially, root cause analysis means to dive deeper into an issue to find what caused a non-conformance. What’s important to understand here is that Root Cause Analysis does not mean just looking at superficial causes of a problem. Rather, it means finding the highest-level cause- the thing that started a chain of cause-effect reactions and ultimately led to the issue at hand.
Root cause analysis methodology is widely used in IT operations, telecommunications, healthcare industry, etc. In this post, I’ll take you through how to use RCA for making your system more reliable using an experience I had.
However, before discussing the case study, a note on the importance of RCA in Site Reliability Engineering.
Why should you use Root Cause Analysis for Reliability?
A good Root Cause Analysis looks beyond the immediate technical cause of the problem and helps you in finding the systemic root cause of the issue. And then you work on eliminating it. RCAs along with documenting the core issue and steps to resolve it — also lends itself to the very next question an SRE will ask — is this happening somewhere else? Automating the solution and deploying it to affected areas ensures that not only is the problem’s root cause taken care of but also problems of similar nature are permanently fixed.
That being said, a not-so-thorough RCA makes the entire process futile. Here’s an incident I encountered a few years back and how my team went about doing a Root Cause Analysis for it.