Building Shared Services at RR Communications
Review the Building Shared Services at RR s mini case.
In a two to three page APA paper (excluding title and reference pages), address the following:
- Describe the advantages of a single customer service center for RR s.
- Devise an implementation strategy that would guarantee the support of the divisional presidents for the shared customer service center.
- Explain whether or not it is possible to achieve an enterprise vision with a decentralized IT function.
- Describe the various business and IT problems that can be caused by lack of common information and an enterprise IM strategy.
- Discuss the governance mechanisms that need to be put in place to ensure common customer data and a shared customer service center. What metrics might be useful?
In addition to the requirements above, your paper:
- Must be double-spaced and 12 point font.
- Must be formatted according to APA style.
- Must reference two scholarly resources in addition to the textbook.
- Must include a reference page written in APA format.
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