Building Shared Services at RR Communications

Review the Building Shared Services at RR Communications mini case.

In a two to three page APA paper (excluding title and reference pages), address the following:

  • Describe the advantages of a single customer service      center for RR Communications.
  • Devise an implementation strategy that would guarantee      the support of the divisional presidents for the shared customer service      center.
  • Explain whether or not it is possible to achieve an      enterprise vision with a decentralized IT function.
  • Describe the various business and IT problems that can      be caused by lack of common information and an enterprise IM strategy.
  • Discuss the governance mechanisms that need to be put      in place to ensure common customer data and a shared customer service      center. What metrics might be useful?

In addition to the requirements above, your paper:

  • Must be double-spaced and 12 point font.
  • Must be formatted according to APA style.
  • Must reference two scholarly resources in addition to      the textbook.
  • Must include a reference page written in APA format.

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