Assignment:Non-financial Performance Measures

East Alabama Medical Center uses nonfinancial performance measures to track the following objectives: • Maintain and improve the quality of clinical services. • Improve patient service. • Enhance employee recruitment and retention. Required a. Link each of these objectives to one of the four balanced scorecard perspectives. b. Identify where on a balanced scorecard you would most likely find the following metrics: • Patient satisfaction score • Number of medication errors • Nursing turnover rate • Readmission rate • Number of new hires • Emergency room wait time before treatment • Nurse-to-patient ratio • Likelihood of patient recommending the hospital • Number of patient complaints • Employee satisfaction with incentive systems

 

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